Facility Management

Occupant and Building Services, Hospitality, Real Estate Transformation

Facility management is a business management method designed to improve the operation of your sites and the well-being of the people who occupy them. At the junction between space management and occupant services, facility management, or FM, enables you to massify essential services by calling on multi-service and multi-technical players.

Thanks to our global operational approach, create value with your multiservice, multitechnical facility management services.

Facility management: streamlining costs and improving services

A specific sector with varied parameters

The field of facility management covers a wide variety of realities, all of which contribute to the quality of the working environment in the spaces concerned. It is this abundance of services that has encouraged the emergence of multi-service, multi-technical players, which companies call upon to manage all the activities essential to their performance. These services include :

technical maintenance: air conditioning, ventilation, heating, high and low voltage;
safety: fire prevention;
home;
security;
mail;
cleanliness.

Facility management, multi-technical and multiservice services represent one of the main areas of corporate overheads.

The challenges of facility management

Calling on multi-service and multi-technical service providers can streamline several aspects of your business and optimize processes:

rethink, maintain or improve service levels;
optimize costs;
develop a purchasing strategy;
develop its attractiveness;
ddefining a CSR approach;
analyze and negotiate agreements based on criteria specific to business objectives.

The economic context, the transformation of companies, new ways of working (flex office, telecommuting, coworking, etc.) as well as changes in scope and needs require :

regular adaptation of service levels;
optimize the cost of technical services;
strategic purchasing orientations.

Occupant services: a performance lever to be mastered

Facility management does not directly address the raison d’être of a company’s business, but rather guarantees its operation. The services it provides have an impact across the entire value chain:

premises occupied by the company;
company processes;
the well-being of occupants.

These three factors have a considerable impact on business performance, which is why companies need to carefully consider the various solutions available in this field.

A proven methodology

Our experts are committed to continuous improvement in service quality and costs, from the identification of your needs through to the follow-up of your services.

Analysis & Diagnosis

Analysis of existing assets

We proceed with the mapping:

economic perimeters;
service levels;
contractual conditions;
CSR policy;
tools;
reporting;
the effectiveness of existing solutions.

Diagnosis

We define your company's needs:

by determining the model of digital services and tools to be favored;
identifying purchasing levers (commercial, technical, operational);
by assessing issues and risks;
developing an action plan and purchasing strategy.

Outsourcing study Models & Strategies

We study the solutions that can be implemented:

determining the model to be implemented (from separate trades to full FM);
determining strategy;
identifying social engineering levers.

Project management assistance

Our team will support you throughout the project management process:

tender management: planning, supplier sourcing, site visits;
preparation and drafting of tender documents, determination of KPIs (Key Performance Indicators) and SLAs (Service Level Agreements);
technical and economic analysis of bids: highlighting business indicators by purchasing family;
negotiation: defining collaborative negotiation strategies;
contract drafting: formalizing contractual agreements.

Monitoring and follow-up

Finally, we work alongside you to manage the solution defined with you

monitoring of contractual deployment (pre-operational and ongoing operations);
quality control;
control of activity reporting (KPIs, etc.);
accompaniment to operations meetings;
contract performance management;
training customer teams in contract management.

Implementation & Management

Cristal Decisions: a guarantee of expertise and independence

We immerse ourselves in your company’s culture, so as to provide you with innovative, high-performance solutions that best meet your objectives.

The strength of our support, which brings you real added value, stems both from our knowledge of the technical and economic approach of suppliers and the market, and from our total independence from suppliers.

Cristal Decisions is an associate member of SYPEMI Syndicat Professionnel des Entreprises de Multiservice Immobilier.

Specialized experts in every area of facility management

Our team, with over 30 years’ experience and in-depth knowledge of the real estate, work environment and purchasing sectors, comes directly from the businesses concerned. We have already carried out numerous assignments, on a national and European scale, in a wide range of sectors:

industry;
distribution;
luxury;
real estate.

Cristal Decisions’ teams provide you with expertise and solutions that meet your needs in terms of maintaining and ensuring the longevity of your assets, while taking into account the satisfaction of your occupants. We also support you in all your dealings with all your departments:

Purchasing;
working environment;
general services;
finance;
Human Resources;
exploitation;
General Management.

Our expert: Pascal Witry

Pascal Witry has spent 35 years of his professional life in the Facility Management environment. He worked for 12 years on the supplier side, first as a key account manager, then as an operations manager.

Building on his expertise in the sector, he decided to join the consulting world in 2000. For more than 20 years, he has been helping decision-makers and specifiers in the real estate, working environment and purchasing sectors in France and Europe, in both the service and industrial sectors (large groups, SMEs) with their transformation projects.

Discover all our offers

For all our areas of expertise, we map the services in place, identify your needs and support you in implementing all the levers proposed by our teams and validated by you.

Procurement Performance

We transform and optimise all categories of procurement within your company by considering how to improve the organisation of the supply chain and enhance purchasing processes.